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shanaz F
1 reviews | Active since Jan 2015
23 Jan 2024, 20:34
Poor service again Outsurance
So for the last 3 months I have asked OUTSURANCE to decrease my insurance premium as it is too high.
So this month, January 2024 they finally reduced it. Today (23 January 2024) I receive an email indicating that from 1 March 2024 my insurance will be INCREASED to the same amount that I was paying before January 2024.
Outsurance really is the worst.
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OUTsurance's replyOfficial
01 Feb 2024, 15:32Good afternoon Shanaz,
Further to our private response, after receiving your complaint, our client care manager Mapula, reviewed your premium and sent you your updated policy schedule.
Our rerates are done annually and are system generated. We have however manually assisted in reviewing.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private response, after receiving your complaint, our client care manager Mapula, reviewed your premium and sent you your updated policy schedule.
Our rerates are done annually and are system generated. We have however manually assisted in reviewing.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
OUTsurance's reply01 Feb 2024, 15:32
Official
Good afternoon Shanaz,
Further to our private response, after receiving your complaint, our client care manager Mapula, reviewed your premium and sent you your updated policy schedule.
Our rerates are done annually and are system generated. We have however manually assisted in reviewing.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private response, after receiving your complaint, our client care manager Mapula, reviewed your premium and sent you your updated policy schedule.
Our rerates are done annually and are system generated. We have however manually assisted in reviewing.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team