IF
Igmare F
1 reviews | Active since Dec 2017
24 Mar 2025, 14:55
Poor service
Today marks exactly 70 days since I had an accident. I am still waiting for my car to be repaired. Outsurance tells me that if I am not happy with this waiting period they can put me through to the cancellation department. Bradley is useless and extremely rude
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Replies (2)IF
Igmare F's updateReviewer Update
24 Mar 2025, 16:02The Claims manager that is suppose to solve this is just as rude. She doesnt even give me a chance to speak. Really not a happy OutSurance client.
IF
Igmare F's update24 Mar 2025, 16:02
Reviewer Update
The Claims manager that is suppose to solve this is just as rude. She doesnt even give me a chance to speak. Really not a happy OutSurance client.
OUTsurance's replyOfficial
31 Mar 2025, 13:50Hello Igmare
We received feedback from our claims manager, confirming she was in contact with you.
She explained the reason for the delay as well as interim arrangements made to assist you with a rental vehicle.
We also audited the call you had with our advisor and are sorry you feel he was useless and rude. He explained the parts being on back order and was informative as possible. We could not trace any form of unprofessional conduct.
We are very sorry about the long time it has taken to have your vehicle fully repaired.
Regards
The OUTsurance Team
We received feedback from our claims manager, confirming she was in contact with you.
She explained the reason for the delay as well as interim arrangements made to assist you with a rental vehicle.
We also audited the call you had with our advisor and are sorry you feel he was useless and rude. He explained the parts being on back order and was informative as possible. We could not trace any form of unprofessional conduct.
We are very sorry about the long time it has taken to have your vehicle fully repaired.
Regards
The OUTsurance Team
OUTsurance's reply31 Mar 2025, 13:50
Official
Hello Igmare
We received feedback from our claims manager, confirming she was in contact with you.
She explained the reason for the delay as well as interim arrangements made to assist you with a rental vehicle.
We also audited the call you had with our advisor and are sorry you feel he was useless and rude. He explained the parts being on back order and was informative as possible. We could not trace any form of unprofessional conduct.
We are very sorry about the long time it has taken to have your vehicle fully repaired.
Regards
The OUTsurance Team
We received feedback from our claims manager, confirming she was in contact with you.
She explained the reason for the delay as well as interim arrangements made to assist you with a rental vehicle.
We also audited the call you had with our advisor and are sorry you feel he was useless and rude. He explained the parts being on back order and was informative as possible. We could not trace any form of unprofessional conduct.
We are very sorry about the long time it has taken to have your vehicle fully repaired.
Regards
The OUTsurance Team