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Bernard A

1 reviews | Active since Apr 2023

26 Oct 2025, 07:49

Poor service

I have been without hot water since yesterday (05:45) The plumbers have been to check and found that the element that was replaced by Fas Trading is faulty. Since then I have not seen them or heard from them. I think it is time to get new insurance as Outsurance cannot deliver.

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Replies (3)
BA
Bernard A's update27 Oct 2025, 09:14
Reviewer Update
Good day today is the 27th of October 2025 and I had to send a message on the app for them to call me as no one came back to me regarding the repair of the element on the geyser. This service is unacceptable and i will have to get a quote for a new insurance.
BA
Bernard A's update28 Oct 2025, 05:41
Reviewer Update
3 days without hot water as the plumbers could not sort out the problem with the geyser.
OUTsurance
OUTsurance's reply29 Oct 2025, 13:57
Official
Hello Bernard

Please accept our sincere apologies for the inconvenience you and your family have been subjected to,

Our rescue claims manager contacted you and provided you with more information pertaining to components being under warranty.
The element has since been replaced. Please do not hesitate to contact us should you require any further assistance.

Regards
The OUTsurance Team