poor service

My car window needed to be replaced after it got shattered while driving home. I made my claim but the service I received afterwards was terrible. Firstly my repair was assigned to a JHB branch and I live Pretoria and work in Centurion. The company that that was tasked to replace my window firstly got the incorrect window. Then call me to come and fit and when I get there they still don't have the correct window. Then I get told it will take 21 days to get the replacement. I spoke to the agent and a manger at outsurance, they failed to return my calls. I cancelled the claim and replaced the window myself. I have since moved insurers and will be cancelling with Outsurance.