KM
Kwazi M
1 reviews | Active since Jun 2018
29 Nov 2022, 12:56
Poor service
I was involved in a minor accident with my car which is insured by Outsurance. Firstly they took my car to a panel beater in Pretoria North, which took more than a month to fix it. Secondly, they used a different paint shade, so my car is two-toned. Now they are expecting me to pay a car hire deposit for the penal beater to fix their wrong.
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OUTsurance's replyOfficial
01 Dec 2022, 16:45Good afternoon Kwazi,
Thank you for your feedback.
We are sorry to hear about your poor claims experience with us.
We cannot trace an active policy linked to the details you have provided.
Kindly provide us with the claim number and we will look into your matter and arrange for our claims manager to call you.
Regards,
OUTsurance
Thank you for your feedback.
We are sorry to hear about your poor claims experience with us.
We cannot trace an active policy linked to the details you have provided.
Kindly provide us with the claim number and we will look into your matter and arrange for our claims manager to call you.
Regards,
OUTsurance
OUTsurance's reply01 Dec 2022, 16:45
Official
Good afternoon Kwazi,
Thank you for your feedback.
We are sorry to hear about your poor claims experience with us.
We cannot trace an active policy linked to the details you have provided.
Kindly provide us with the claim number and we will look into your matter and arrange for our claims manager to call you.
Regards,
OUTsurance
Thank you for your feedback.
We are sorry to hear about your poor claims experience with us.
We cannot trace an active policy linked to the details you have provided.
Kindly provide us with the claim number and we will look into your matter and arrange for our claims manager to call you.
Regards,
OUTsurance