SA
Services A
1 reviews | Active since Mar 2020
07 Jan 2025, 11:57
Poor service
Service for a claim just awful. You inform them of a service provider closer to home which they indicate there is and will adjust accordingly. They did not inform me that it was nit done and the reason that they cannot. I contacted the appointed service provider to confirm my booking, they do not even came back to me. This awful service will just causes delays in the process which is unacceptable
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OUTsurance's replyOfficial
09 Jan 2025, 14:21Good day Services A,
We understand your concern and frustration.
Our claims manager, Lynnette, advised you that we need to use a Haval approved service provider as your vehicle is still under warranty. We can confirm that an appointment has been scheduled with an approved service provider.
We do apologise for your experience.
Regards,
The OUTsurance Team
We understand your concern and frustration.
Our claims manager, Lynnette, advised you that we need to use a Haval approved service provider as your vehicle is still under warranty. We can confirm that an appointment has been scheduled with an approved service provider.
We do apologise for your experience.
Regards,
The OUTsurance Team
OUTsurance's reply09 Jan 2025, 14:21
Official
Good day Services A,
We understand your concern and frustration.
Our claims manager, Lynnette, advised you that we need to use a Haval approved service provider as your vehicle is still under warranty. We can confirm that an appointment has been scheduled with an approved service provider.
We do apologise for your experience.
Regards,
The OUTsurance Team
We understand your concern and frustration.
Our claims manager, Lynnette, advised you that we need to use a Haval approved service provider as your vehicle is still under warranty. We can confirm that an appointment has been scheduled with an approved service provider.
We do apologise for your experience.
Regards,
The OUTsurance Team