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SA
Services A

1 reviews | Active since Mar 2020

20 Jun 2022, 16:32

Poor service

I need to update my details but the consultant I dealt with just frustrates me when having to provide the details that requires updating. Time for me to move to another insurer.

0
Replies (4)
SA
Services A's update21 Jun 2022, 13:33
Reviewer Update
Up to now no call back. Clearly client relations not of importance to them. So since this is a matter that requires immediate attention I will not keep my business with them for longer.
OUTsurance
OUTsurance's reply23 Jun 2022, 15:38
Official
Hello Services A

Further to our private reply to you, we again wish to apologise for the service frustration.

Our client care manager did contacted and assisted you. We are furthermore doing an audit on the call and will discuss our findings with our advisor.

Regards
OUTsurance
SA
Services A's update23 Jun 2022, 19:21
Reviewer Update
Whilst looking into the consultant conversation with the home contents insurance, I also had during the course of this week a frustrating experience with your life policy consultants.
OUTsurance
OUTsurance's reply24 Jun 2022, 16:11
Official
Hello Services A

We are sorry to hear that. We cannot trace a life policy or quote for you. Do you possibly have more information for us to investigate?
We'll appreciate the detail.

Regards
OUTsurance