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1 reviews | Active since Mar 2020

24 Feb 2022, 09:44

Poor service

I arranged for car hire the day before picking up the car. All the approvals were in place. The day I went to go pick up the car I was informed the insurance cancelled it. I then contacted them and requested an explanation why it was cancelled, they simply could not answer me. Surely there must be a reason. This is really bad.

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Replies (1)
OUTsurance
OUTsurance's reply28 Feb 2022, 13:10
Official
Good day,

Thanks for your feedback.

After responding privately to your review, we escalated the matter for urgent attention.

Sarfaraaz from our car rental team contacted you to address your concerns regarding the cancellation. We can confirm that you collected your vehicle on the 23rd. 

We do apologise for the inconvenience caused.

Regards,
OUTsurance