NM
Njabulo M
1 reviews | Active since Jun 2019
01 Feb 2023, 22:13
Poor service
Had a life cover with this company and couldn't pay for months cause of problems had at work which they cancelled my policy i had no problem with that i even phoned to reinstate my policy consultant said they cant must try again after 9 months now my problem these guys cancelled the policy and even sent me emails of cancellation but they are still deducting my premiums which im so disappointed i thought its a well know company i can trust but to do this please i need my money back
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OUTsurance's replyOfficial
07 Feb 2023, 14:52Good day Njabulo,
We were naturally concerned with your feedback. After responding privately to your review, we escalated the matter to Nikita our client services manager.
Nikita has been unsuccessful in her attempts to reach you. Your policy cancelled due to 2 consecutive non-payments. No further premiums were debited from your account since the cancellation of your policy.
We have sent you a private message with Nikita's email address. Please email Nikita a time and date that is most convenient for you and she will in turn call you to address your concerns.
Regards,
OUTsurance
We were naturally concerned with your feedback. After responding privately to your review, we escalated the matter to Nikita our client services manager.
Nikita has been unsuccessful in her attempts to reach you. Your policy cancelled due to 2 consecutive non-payments. No further premiums were debited from your account since the cancellation of your policy.
We have sent you a private message with Nikita's email address. Please email Nikita a time and date that is most convenient for you and she will in turn call you to address your concerns.
Regards,
OUTsurance
OUTsurance's reply07 Feb 2023, 14:52
Official
Good day Njabulo,
We were naturally concerned with your feedback. After responding privately to your review, we escalated the matter to Nikita our client services manager.
Nikita has been unsuccessful in her attempts to reach you. Your policy cancelled due to 2 consecutive non-payments. No further premiums were debited from your account since the cancellation of your policy.
We have sent you a private message with Nikita's email address. Please email Nikita a time and date that is most convenient for you and she will in turn call you to address your concerns.
Regards,
OUTsurance
We were naturally concerned with your feedback. After responding privately to your review, we escalated the matter to Nikita our client services manager.
Nikita has been unsuccessful in her attempts to reach you. Your policy cancelled due to 2 consecutive non-payments. No further premiums were debited from your account since the cancellation of your policy.
We have sent you a private message with Nikita's email address. Please email Nikita a time and date that is most convenient for you and she will in turn call you to address your concerns.
Regards,
OUTsurance