KL
Kenneth L
1 reviews | Active since Nov 2015
20 Jan 2021, 15:36
Poor service.
I reported a water leak around august 2020. The matter has not been resolved to date!! Poor service
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OUTsurance's replyOfficial
22 Jan 2021, 13:20Good afternoon Kenneth
We do not blame your for sharing your unhappiness! Following the receipt of your complaint, we escalated the matter to a claims manager. Leon has since been in contact with you to address your concerns and to advise of a way forward with regards to the outstanding work.
Our claims coordination team will liaise with you and our service provider to ensure that this matter is resolved to your satisfaction.
We apologise for the claims experience you have had thus far and thank you for your continued patience as we resolve the matter.
Regards
OUTsurance
We do not blame your for sharing your unhappiness! Following the receipt of your complaint, we escalated the matter to a claims manager. Leon has since been in contact with you to address your concerns and to advise of a way forward with regards to the outstanding work.
Our claims coordination team will liaise with you and our service provider to ensure that this matter is resolved to your satisfaction.
We apologise for the claims experience you have had thus far and thank you for your continued patience as we resolve the matter.
Regards
OUTsurance
OUTsurance's reply22 Jan 2021, 13:20
Official
Good afternoon Kenneth
We do not blame your for sharing your unhappiness! Following the receipt of your complaint, we escalated the matter to a claims manager. Leon has since been in contact with you to address your concerns and to advise of a way forward with regards to the outstanding work.
Our claims coordination team will liaise with you and our service provider to ensure that this matter is resolved to your satisfaction.
We apologise for the claims experience you have had thus far and thank you for your continued patience as we resolve the matter.
Regards
OUTsurance
We do not blame your for sharing your unhappiness! Following the receipt of your complaint, we escalated the matter to a claims manager. Leon has since been in contact with you to address your concerns and to advise of a way forward with regards to the outstanding work.
Our claims coordination team will liaise with you and our service provider to ensure that this matter is resolved to your satisfaction.
We apologise for the claims experience you have had thus far and thank you for your continued patience as we resolve the matter.
Regards
OUTsurance