SN
Sifiso N
1 reviews | Active since Aug 2020
15 Jun 2022, 10:05
Poor Service
Be Careful when taking a cover Policy with Outsurance Laptop & Router Accidentally got damaged due to water and I have Home Contents Policy with Outsurance but now after opening a claim they tell me my Laptop is not covered for Accidentally damage what kind of cover is that Now they are claiming that only a TV is covered for Accidentally damage, but when I took the cover Policy they told me all my home Content were covered.
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OUTsurance's replyOfficial
20 Jun 2022, 11:40Good afternoon Sifiso,
Further to our private reply on receipt of your complaint, we requested that the relevant calls be reviewed
Our claims manager Mbali called you with feedback informing you that cover and its exclusions were explained in detail during the calls.
We understand that this does not make it any better and are sorry that we cannot assist you.
These calls can be made available on your request if you would like to review them.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we requested that the relevant calls be reviewed
Our claims manager Mbali called you with feedback informing you that cover and its exclusions were explained in detail during the calls.
We understand that this does not make it any better and are sorry that we cannot assist you.
These calls can be made available on your request if you would like to review them.
Regards,
OUTsurance
OUTsurance's reply20 Jun 2022, 11:40
Official
Good afternoon Sifiso,
Further to our private reply on receipt of your complaint, we requested that the relevant calls be reviewed
Our claims manager Mbali called you with feedback informing you that cover and its exclusions were explained in detail during the calls.
We understand that this does not make it any better and are sorry that we cannot assist you.
These calls can be made available on your request if you would like to review them.
Regards,
OUTsurance
Further to our private reply on receipt of your complaint, we requested that the relevant calls be reviewed
Our claims manager Mbali called you with feedback informing you that cover and its exclusions were explained in detail during the calls.
We understand that this does not make it any better and are sorry that we cannot assist you.
These calls can be made available on your request if you would like to review them.
Regards,
OUTsurance