KK
Kgomaphala K
1 reviews | Active since Mar 2018
17 Apr 2023, 12:11
Poor service
On the 28 march I called regarding a debit that the insurance did on my business,they told me me the will cancel and refund me, I should wait for 24 hrs for my refund
Even to this day am still waiting
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Replies (1)
OUTsurance's replyOfficial
21 Apr 2023, 10:37Good day Kgomaphala,
Thank you for raising your concerns with us and for giving us the opportunity to resolve the matter.
Farzana our client services manager contacted you to discuss what had transpired. Another client had taken out the policy and used your details. The policy has been cancelled and your money refunded back to you.
We are sorry for the inconvenience caused as a result.
Regards,
The OUTsurance Team
Thank you for raising your concerns with us and for giving us the opportunity to resolve the matter.
Farzana our client services manager contacted you to discuss what had transpired. Another client had taken out the policy and used your details. The policy has been cancelled and your money refunded back to you.
We are sorry for the inconvenience caused as a result.
Regards,
The OUTsurance Team
OUTsurance's reply21 Apr 2023, 10:37
Official
Good day Kgomaphala,
Thank you for raising your concerns with us and for giving us the opportunity to resolve the matter.
Farzana our client services manager contacted you to discuss what had transpired. Another client had taken out the policy and used your details. The policy has been cancelled and your money refunded back to you.
We are sorry for the inconvenience caused as a result.
Regards,
The OUTsurance Team
Thank you for raising your concerns with us and for giving us the opportunity to resolve the matter.
Farzana our client services manager contacted you to discuss what had transpired. Another client had taken out the policy and used your details. The policy has been cancelled and your money refunded back to you.
We are sorry for the inconvenience caused as a result.
Regards,
The OUTsurance Team