1 reviews | Active since Nov 2016

08 Nov 2016, 14:13

Poor Service

<p>I recently took out a policy with Outsurance and the service was good in the biginning from Lindy whom i took out the policy with and with Kgotso who assisted with the updating of information once the vehicle was collected. Today i called to arrange for the debit order, and Lebo just put me on hold forever becuase i queried about the premium that was to be debited. Not even the decency to ask to call me back because she still needs to query with her seniors or whatever. I'm honestly disgussted as my insuarnce cover is at stake here and if she doesn't care then why should i even trust you people to cover me. I'm honestly thinking hard about you guys!</p>

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Replies (3)
OUTsurance
OUTsurance's reply11 Nov 2016, 11:19
Official

Please accept our sincere apologies for the service concerns your raised!

Our client care manager, Anine was in contact with you and will revert with final feedback as soon as the matter has been investigated.

Thank you for the further patience you are affording us to ensure we assist you properly.

Regards

Dinky

's update12 Jan 2017, 15:17
Reviewer Update

Good day,

Please note since inception of my account, i still haven't received stickers for my car. When can i expect these?

OUTsurance
OUTsurance's reply12 Jan 2017, 15:42
Official

Hi, we will courier the stickers to you.

Regards, Kelvin