Poor Service

I submitted a claim in the 8 April 2026 and received an email confirming the settlement of my claim. Having not received a reimbur*****t, I followed up on the 15 April 2026 only to be told that my claim was not visible on the system, even though I have email and sms confirmation. The assigned consultant promised to get back to me on the claim and ignored my follow up emails. I was eventually assisted by someone else but I am sure my claim has been put under the incorrect category based on Outsurance verbiage. Service levels are on a decline and I am afraid that this will not only impact me but their other clients.