Poor service

<p>We are insured ( home and car ) with Outsurance for quiet a while now. Monthly payments to them are made on time. I was involved in an accident on 14 April 2016 in Kenilworth, Cape Town. Not my fault as the other guy did not stop at the traffic intersection. I called Outsurance help-line for assistance as the car needed to be towed away. I gave my details and was told that i would be called back just now. approx 40 minutes later I was still waiting for the call back and then had to drive my damaged ( not roadworthy car home ). Th car was collected the next day and then taken away to be assesed. The car was then later taken to Outsurance partner ( Felix body works ) Athlone, cape Town where it had to be repaired. The car was returned to us on 05 May 2016. We had concerns with the workmanship and then asked them to collect the car again to sort the issues that we had noticed. The cart was returned and we still had the same concerns and then contact Outsurance as we are their client. From then on we struggled to get the issues related to the poor workmanship sorted out. ( we received a courtesty car from them ( felix BW ) twice but on both occasions they gave us a car that will not pass any roadworthy test!!. Our car was retuned last week for the 04th time and when we received it we still had some concerns( related to the same issues that we had mentioned to them Felix BW and Outsurance ). The service that we received the assessors and felix BW were absolutely pathetic. We had to constantly initiate communication as the guy ( marnus ) only sends e-mails. He does not follow up with any phone calls and it is difficult to get hold of him. I sent e-mail to ask him to call me and I am still waiting. After I asked for the car to be returned last week we still have not received any phones called from Outsurance to ask if we are happy with the car.. We have just about given up on Outsurance as we still have concerns with the some stuff on the car.</p> <p>Pleas can you assist to have our concerns addressed so that our car be sorted out ASAP. We have been inconvenienced just too much now and have lost faith in Outsurance</p>