cJ
cwayita J

1 reviews | Active since May 2016

19 May 2016, 04:09

Poor Service

<p>On Monday morning I logged a claim with outsurance I was to by Damain that there's an access of R1070 but when I took out the insurance the lady told me no access. When I quiried this with Damain he said he is going to listen to the tapes and that's gonna take 24 hours today it's day 4 nothing from them I have to keep on calling them to find out what is going on. Yesterday I was told that they don't have the tapes, how convenient for outsurance. I wonder what lie are they going to tell me today when I call them. I'm taking my business somewhere else and I'll make sure no family member and friend of mine gets insured by you. You are just pathetic and you tell people lies when you want their money</p>

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Replies (1)
OUTsurance
OUTsurance's reply19 May 2016, 10:04
Official

Dear Ms Joni,

We note your disappointment and we are very sorry about the delay. Our quality audit department traced the call and sent the detailed feedback to our claims management team. Lwethu has since made contact and discussed the way forward.

Thank you for your patience and for allowing us the opportunity to assist.

If you require any other assistance you are welcome to email me directly, ***

Regards,

Alet