Poor Service

I called in on the 17 June 2022 to get a quote on vehicle and household items, The quote provided to me is far more than what i am currently paying, and as per your TV adds I requested for the R1500 to be paid to me as I have not claimed with my current insurance in the last 3 years. I was advised that I had called a day early as the system shows i was paid out on the 18 June 2020, Alfred advised me he will send me the email on Monday 20 June to submit the payment of R1500 and I have not received the email

As per my email records I had done a quote with you on the 13 June 2020 and received an email on the 17 June 2020 with confirmation of payment and was paid on the 18 June 2020

If my quote was done on the 13 June and payment done on the 18 June unfortunately that cannot be held against me

The quotation itself was done 24 months after the initial date

As per the call with Alfred he confirmed he will send me he email to submit the payment,

Please can this be rectified as this is not my fault if your system sees the payment done on the 18 June 2020 and the quote was done on the 13th

Your add refers to a quote being done and without the quote payment will not be possible