SE
SARAH E
1 reviews | Active since Mar 2020
19 Jun 2023, 15:53
Poor service
I have phoned 3 times and attempted to cancel 2 items off my personal insurance portfolio but the staff keeps giving the to run around. Held on for about 15 minutes the first time, 5 the next and put on hold the 3rd time. Will have to try a 4th time.
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OUTsurance's replyOfficial
22 Jun 2023, 11:41Good afternoon Sarah,
Further to our private reply, after receiving your complaint, our client care manager Philesha contacted you and assisted with your cancellation.
We apologise for the inconvenience caused and the service transgressions you mentioned have been dealt with internally.
Regards,
The OUTsurance Team
Further to our private reply, after receiving your complaint, our client care manager Philesha contacted you and assisted with your cancellation.
We apologise for the inconvenience caused and the service transgressions you mentioned have been dealt with internally.
Regards,
The OUTsurance Team
OUTsurance's reply22 Jun 2023, 11:41
Official
Good afternoon Sarah,
Further to our private reply, after receiving your complaint, our client care manager Philesha contacted you and assisted with your cancellation.
We apologise for the inconvenience caused and the service transgressions you mentioned have been dealt with internally.
Regards,
The OUTsurance Team
Further to our private reply, after receiving your complaint, our client care manager Philesha contacted you and assisted with your cancellation.
We apologise for the inconvenience caused and the service transgressions you mentioned have been dealt with internally.
Regards,
The OUTsurance Team