Poor service

Outsurance has all these fabulous adverti*****ts about how we will save money with them. I changed my insurance to them and the very first debit order that goes through my account is for too much because for some reason the vehicle that was supposed to be removed was not. When I queried it I was told by the consultant that the transaction has been reversed and that I will get the difference back on the 9th of May. They take my money on the 30th but only pay me back on the 9th. In the meantime my other debit orders suffer and the bank charges me for having to return them. When I requested that the money be paid back into my account on the same day, I get told that the banking system does not allow for that. I don't care about their systems I want my money back today!!