NW
Nqobile W
1 reviews | Active since Mar 2018
01 Apr 2019, 22:14
Poor service
Called your call center for a car quotation and asked for it to be email it to me. Instead your unprofessional and stubborn sales consultant tried to sell me the car insurance plan refusing to listen to me so I ended up dropping the call. I'm disappointed and frustrated as I never received any help instead I got a car plan shove down my throat. Your staff is useless they need more training, only concerned about targets and commissions and not give a damn about customers.
Helpful (0)
Replies (4)0
Replies (4)
OUTsurance's replyOfficial
02 Apr 2019, 09:27Good day Nqobile,
We acknowledge receipt of your complaint. What you have described is concerning. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the terrible experience.
Regards,
OUTsurance
We acknowledge receipt of your complaint. What you have described is concerning. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the terrible experience.
Regards,
OUTsurance
Best regards,
OUTsurance's reply02 Apr 2019, 09:27
Official
Good day Nqobile,
We acknowledge receipt of your complaint. What you have described is concerning. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the terrible experience.
Regards,
OUTsurance
We acknowledge receipt of your complaint. What you have described is concerning. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the terrible experience.
Regards,
OUTsurance
Best regards,
NW
Nqobile W's updateReviewer Update
02 Apr 2019, 11:08You guys are not serious how are you gonna look into the matter when you haven't even asked me the details. You rep**** for the sake of replying.
NW
Nqobile W's update02 Apr 2019, 11:08
Reviewer Update
You guys are not serious how are you gonna look into the matter when you haven't even asked me the details. You rep**** for the sake of replying.
OUTsurance's replyOfficial
02 Apr 2019, 11:59We have traced your quote using the email address you provided. A manager will call you with feedback.
Regards,
OUTsurance
Regards,
OUTsurance
Best regards,
OUTsurance's reply02 Apr 2019, 11:59
Official
We have traced your quote using the email address you provided. A manager will call you with feedback.
Regards,
OUTsurance
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
04 Apr 2019, 15:16Good day nqobile-wallace,
Not listening to clients and simply pushing for the sale is very unprofessional indeed.
Candice our sales manager was unsuccessful in her attempts to contact you. She has subsequently sent you an email. Please respond to her with a time that is convenient for you.
We have emailed your quotation as per your request. We do apologise for the bad experience.
Regards,
OUTsurance
Not listening to clients and simply pushing for the sale is very unprofessional indeed.
Candice our sales manager was unsuccessful in her attempts to contact you. She has subsequently sent you an email. Please respond to her with a time that is convenient for you.
We have emailed your quotation as per your request. We do apologise for the bad experience.
Regards,
OUTsurance
Best regards,
OUTsurance's reply04 Apr 2019, 15:16
Official
Good day nqobile-wallace,
Not listening to clients and simply pushing for the sale is very unprofessional indeed.
Candice our sales manager was unsuccessful in her attempts to contact you. She has subsequently sent you an email. Please respond to her with a time that is convenient for you.
We have emailed your quotation as per your request. We do apologise for the bad experience.
Regards,
OUTsurance
Not listening to clients and simply pushing for the sale is very unprofessional indeed.
Candice our sales manager was unsuccessful in her attempts to contact you. She has subsequently sent you an email. Please respond to her with a time that is convenient for you.
We have emailed your quotation as per your request. We do apologise for the bad experience.
Regards,
OUTsurance
Best regards,