Poor service

I did a quote with Outsurance on the 04/01/2019 and they couldn't beat the premium that I am currently paying with my current insurer. I submitted all the required documents to enable them to pay me R400.00 promotion and to date I have not yet received the money. I called twice to inquire and they keep on telling me that they will forward my details to the relevant officials for them to call me. I am still waiting for the money I was promised or the call to update. What Outsurance is doing is false adverti*****t.