TN
Terrance N
1 reviews | Active since Nov 2016
07 Nov 2018, 11:42
Poor service
Lodged a 3rd party claim about 6 months ago when their client bumped my car and acknowledged on the accident report that they were wrong. Outsurance rejected my claim and said I pumped their client. I then sent Mercy pule the consultant the accident report to review but after numerous follow up attempts I have received nothing up to date. Very disappointed with their service as they claim they are the best
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
07 Nov 2018, 15:02Good day Terrance,
We acknowledge receipt of your complaint. The matter has been escalated to a Legal Manager who will revert with feedback.
Sorry for the disappointment.
Thank you,
Kelvin
We acknowledge receipt of your complaint. The matter has been escalated to a Legal Manager who will revert with feedback.
Sorry for the disappointment.
Thank you,
Kelvin
Best regards,
OUTsurance's reply07 Nov 2018, 15:02
Official
Good day Terrance,
We acknowledge receipt of your complaint. The matter has been escalated to a Legal Manager who will revert with feedback.
Sorry for the disappointment.
Thank you,
Kelvin
We acknowledge receipt of your complaint. The matter has been escalated to a Legal Manager who will revert with feedback.
Sorry for the disappointment.
Thank you,
Kelvin
Best regards,
TN
Terrance N's updateReviewer Update
07 Nov 2018, 15:22Thank you and please tell the legal manager that the damages happened on the front side of the left door right along to the front side of the bumper not that I hit your client from my front as your consultant claims
TN
Terrance N's update07 Nov 2018, 15:22
Reviewer Update
Thank you and please tell the legal manager that the damages happened on the front side of the left door right along to the front side of the bumper not that I hit your client from my front as your consultant claims
OUTsurance's replyOfficial
13 Nov 2018, 12:35Good day terryvusi ,
Thank you for notifying us. Please be advised the matter has been reallocated for urgent assistance. Dricke our legal advisor has been in contact with you. We will review the merits of the claim and revert with a settlement offer.
Sorry for the delay.
Thank you,
Kelvin
Thank you for notifying us. Please be advised the matter has been reallocated for urgent assistance. Dricke our legal advisor has been in contact with you. We will review the merits of the claim and revert with a settlement offer.
Sorry for the delay.
Thank you,
Kelvin
Best regards,
OUTsurance's reply13 Nov 2018, 12:35
Official
Good day terryvusi ,
Thank you for notifying us. Please be advised the matter has been reallocated for urgent assistance. Dricke our legal advisor has been in contact with you. We will review the merits of the claim and revert with a settlement offer.
Sorry for the delay.
Thank you,
Kelvin
Thank you for notifying us. Please be advised the matter has been reallocated for urgent assistance. Dricke our legal advisor has been in contact with you. We will review the merits of the claim and revert with a settlement offer.
Sorry for the delay.
Thank you,
Kelvin
Best regards,