SA
Services A
1 reviews | Active since Mar 2020
05 Aug 2024, 17:56
Poor service
I updated my policy earlier today. I added car hire for both vehicles the same group and it was communicated the same rate which makes sense. When I receive the documents, the rates are different for the same category car hire. This is really not on how the review of a policy is not done correctly. I want an explanation what I am missing here.
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OUTsurance's replyOfficial
08 Aug 2024, 09:30Good day
Following our private reply, we received confirmation from our client care manager, who was in contact with you.
Our advisor was at fault, and we sincerely apologise for the error. The outcome was addressed internally. As a result of our error, the premium adjustment has been made and your cover was corrected.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
Following our private reply, we received confirmation from our client care manager, who was in contact with you.
Our advisor was at fault, and we sincerely apologise for the error. The outcome was addressed internally. As a result of our error, the premium adjustment has been made and your cover was corrected.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
OUTsurance's reply08 Aug 2024, 09:30
Official
Good day
Following our private reply, we received confirmation from our client care manager, who was in contact with you.
Our advisor was at fault, and we sincerely apologise for the error. The outcome was addressed internally. As a result of our error, the premium adjustment has been made and your cover was corrected.
Thank you for accepting our apologies.
Regards
The OUTsurance Team
Following our private reply, we received confirmation from our client care manager, who was in contact with you.
Our advisor was at fault, and we sincerely apologise for the error. The outcome was addressed internally. As a result of our error, the premium adjustment has been made and your cover was corrected.
Thank you for accepting our apologies.
Regards
The OUTsurance Team