LC
Lerone C

1 reviews | Active since Jun 2018

28 Jun 2018, 15:40

Poor Service

Outsurance sales team needs to be debarred from selling financial services to people, they lie to people about adding better services yet they take away the most import service of road side assistance. Never ever take Outsurance essential cover.

0
Replies (2)
OUTsurance
OUTsurance's reply29 Jun 2018, 11:11
Official

Good day,

We acknowledge receipt of your complaint. We will refer the matter to a sales manager who will revert with feedback.

Sorry for your bade experience.

Thank you,

Kelvin

Best regards,

OUTsurance
OUTsurance's reply04 Jul 2018, 14:59
Official

Good day,

We always need to ensure we give our clients correct advice.

Caro our client services manager called you to apologise for your experience. She also discussed what had transpired on the call and she explained the relevant covers in detail.

The requested call recording has been sent.

Thank you,

Kelvin

Best regards,