Poor Service!

I had logged a call to have an assessor come out and assess my leaking roof.<br> He tells me its a small job of waterproofing 5 tiles! So I ask him for Outsurance's preferred contractors, he tells me to get anybody or do it myself. (Im an IT professional, not a handyman!) <br> So, I got 2 independent roof contractors out, who gave me congruent but totally contradictory interpretations to the assessor. They tell me there is potential infrastructural damage and that this is not a simple waterproofing 5 tiles!!<br> I then contacted Outsurance again for a 2nd opinion via a 2nd assessor and 1 week later, NOBODY has contacted me. Today I contacted Outsurance, to be told that I must lodge a letter for a re-assessment! Since the claim was refused.<br> Do they expect me to smell that??????<br> Now suddenly they will refer one of their preferred contractors to come and see me! But when I asked the original assessor to refer me to one of their preferred contractors, he told me to just call anybody!!! *** is going on I ask???<br> <br>