POOR SERVICE

I had tough times with Outsurance with my claim number ***. Its almost going to be 60 days my car out for repairs by their service provider (N4 AutoCraft panel beaters). I have to keep on reminding them when courtesy car expires for extension. With recent extension which expires on 7th March 2022, this is the email they have sent me: "Good day Mrs Nomaphelo Shange Thank you for your call earlier! Please note the car hire has been extended till the 7th on March 2022 Please do note the car hire is more than 60 days by this point and there is no further extensions The vehicle parts are on back order and this is now the delays on finalizing the repairs. The service provider/Panel beater is doing their best to complete the repairs by the 18th March" Knowing that expected repairs completion to my car is 18th March, meaning they are telling me as their customer I must find my ways how must I have car. I am left without words of kind of service of treatment I'm really getting from Outsurance.

With their service provider this is a weekly communication from them, which not even show commitment. "Please be advised, your vehicle is currently in the PANEL BEATING BAY. WE ARE AWAITING BACK ORDER PARTS DELIVERY" Note: I have been receiving this email almost a month.

I have sent below note to Outsurance, till now no responds. Please kindly advise of a plan on courtesy cars as from next week, as Outsurance highlighted that till 7th is the last extension on courtesy car I am currently having.