LZ
Lindokuhle Z
1 reviews | Active since Jul 2022
20 May 2025, 19:54
POOR SERVICE
Cancelled a policy and requested a refund; was told it would be processed the next day. Instead they issued a new insurance policy and debited AGAIN. Phones aren’t answered when you try to reach them. Utterly disappointed in this kind of service.
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OUTsurance's replyOfficial
26 May 2025, 14:48Good day Lindokuhle,
Your review was worrying to read. After responding privately to you, we escalated the matter to, Candy, our client services manager.
We have listened to the call recording, and you agreed to keep the policy active. The refund was processed as per your request. Subsequent to your review, Candy contacted you and cancelled your policy.
We do apologise for your experience.
Regards,
The OUTsurance Team
Your review was worrying to read. After responding privately to you, we escalated the matter to, Candy, our client services manager.
We have listened to the call recording, and you agreed to keep the policy active. The refund was processed as per your request. Subsequent to your review, Candy contacted you and cancelled your policy.
We do apologise for your experience.
Regards,
The OUTsurance Team
OUTsurance's reply26 May 2025, 14:48
Official
Good day Lindokuhle,
Your review was worrying to read. After responding privately to you, we escalated the matter to, Candy, our client services manager.
We have listened to the call recording, and you agreed to keep the policy active. The refund was processed as per your request. Subsequent to your review, Candy contacted you and cancelled your policy.
We do apologise for your experience.
Regards,
The OUTsurance Team
Your review was worrying to read. After responding privately to you, we escalated the matter to, Candy, our client services manager.
We have listened to the call recording, and you agreed to keep the policy active. The refund was processed as per your request. Subsequent to your review, Candy contacted you and cancelled your policy.
We do apologise for your experience.
Regards,
The OUTsurance Team