Poor Service

After going for 10 years with OUTsurance the support and feedback from there agents are extremely poor even from there senior advisers. I was in a car accident and wanted to add my new vehicle on the police and then i am being told i am a high risk .... ? From the date i joined them i clamed for a tv, hail damage a windscreen and then the accident. Not one of the damages that accrued was not negligent on my side. The n they say they will phone you back that never happens. I even asked them proof to me that you phoned me they can not. Then suddenly they want to insure my new car with a radicals premium then they are willing to drop the premium ?? I even send my new policy seclude to them to review apples with apples and the way they explained to me is that is not the same benefits they offer and while we spoke to OUTsurance i made notes to question the new insurance company. At the end of the day i questioned the new insurance company and what OUTsurance state is not the facts just to make you believe they are still better. The best is i even requited a quote from OUTsurance for my wife cars a Kia Serrato 1.6 with a value of about R140 000 and a Audi A3 with a value of over R250 000 and the premium was almost double on the Kia telling me its a hi risk car. I asked OUTsurance to show me were do they receive the statistics, really a Kia higher risk than a Audi. I canceled my complete policy with them. Look out for them and compare, they do not offer you the best rate and their customer service are non exitance. Do not let their agents make you believe they are the best they are not.