K
Kgaugelo
1 reviews | Active since May 2023
16 Feb 2024, 06:52
Poor roadside assistance 89
On the 16/02/2024 around 06h10 I called for roadside assistance, my car was having a mechanical breakdown and they refused to help me and said the debit order has not yet reflected on there side. One they didn't even care where I was and if I was safe ðŸ˜ðŸ˜ I had to look for another company to help me . I yet they already took money from my account ðŸ˜
Helpful (0)
Replies (3)0
Replies (3)
OUTsurance's replyOfficial
16 Feb 2024, 07:47Hello Kgaugelo
We are so sorry about the dire situation you were in!
We notice our advisor did call you back, but you mentioned you will make alternative arrangements.
The matter was escalated to our management team and we will be in contact with you. Thank you for your feedback.
Regards
The OUTsurance Team
We are so sorry about the dire situation you were in!
We notice our advisor did call you back, but you mentioned you will make alternative arrangements.
The matter was escalated to our management team and we will be in contact with you. Thank you for your feedback.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply16 Feb 2024, 07:47
Official
Hello Kgaugelo
We are so sorry about the dire situation you were in!
We notice our advisor did call you back, but you mentioned you will make alternative arrangements.
The matter was escalated to our management team and we will be in contact with you. Thank you for your feedback.
Regards
The OUTsurance Team
We are so sorry about the dire situation you were in!
We notice our advisor did call you back, but you mentioned you will make alternative arrangements.
The matter was escalated to our management team and we will be in contact with you. Thank you for your feedback.
Regards
The OUTsurance Team
Best regards,
K
Kgaugelo's updateReviewer Update
16 Feb 2024, 09:33He said I must find myself a tower car. He didn't even care where I was,
K
Kgaugelo's update16 Feb 2024, 09:33
Reviewer Update
He said I must find myself a tower car. He didn't even care where I was,
OUTsurance's replyOfficial
20 Feb 2024, 14:44Hello Kgaugelo
We again wish to extend our sincere apologies for the awful service experience!
We have since assisted you, and the service concern identified, was addressed with our advisor. Thank you for accepting our apologies.
Regards
The OUTsurance Team
We again wish to extend our sincere apologies for the awful service experience!
We have since assisted you, and the service concern identified, was addressed with our advisor. Thank you for accepting our apologies.
Regards
The OUTsurance Team
Best regards,
OUTsurance's reply20 Feb 2024, 14:44
Official
Hello Kgaugelo
We again wish to extend our sincere apologies for the awful service experience!
We have since assisted you, and the service concern identified, was addressed with our advisor. Thank you for accepting our apologies.
Regards
The OUTsurance Team
We again wish to extend our sincere apologies for the awful service experience!
We have since assisted you, and the service concern identified, was addressed with our advisor. Thank you for accepting our apologies.
Regards
The OUTsurance Team
Best regards,