POOR RESPONSE TO LONG DISCUSSION

About 10 days ago i had a long telephonic discusion with a supervisor about my unhappiness with outsurance regarding a recent claim which was totally out of my control. Apparently as a result of cable theft which caused an electric surcharge which blew a few of my electrical items. Yes outsurance did pay the claim but not before telling me that i was now a bad risk as i had a similar claim about 15 months earlier at a differant address. I told the consultant that i was in no way neglidgent and was TOTTALLY out of my control. I was made to feel like i am de*****ing the ins company. Subsequently i saw that outsurance put a R5000.00 excess on any future claim. I think that this is EXCESSIVE considering that i cant control these issues. The supervisor said she would refer the matter to underwriters and come back to me before 30th november 2015. Well this NEVER happened. Outsurance should be ashamed of such poor service. I also never received my new summary after this discussion. This is the new SA and i have no control over these problems. Everyone knows whats going on except Outsurance.