Poor Response & Assessment of Claim

<p>I am a 3rd part client. I waited weeks for outsurance to call me and give me feedback. </p> <p> </p> <p>I started phoning to speak to the person handling my claim. I left several messages of which the person never called me back.</p> <p> </p> <p>I eventually complained at the call centre and another person called me and said my claim should have gone for assessment ages ago and that it will be sent to their assessor which should take 3 days.</p> <p> </p> <p>Two weeks passed with no feedback! I called the person handling my claim and to my amazement answered my call. Sadly only to hear he will have to check and get back to me!</p> <p> </p> <p>I called 3 days later and again to my amazement my call was answered. This time I waited on the line while my claim was checked. The feedback was that the assessor says approved that my front fender be bolted back on to my car and that the bumper be replaced. Valued at about R10,000-00. The original assessment done by an Outsurance approved panel beater was about R20,000-00 but included the replacement of my fender. The fender is bent/buckled, not loose!</p> <p> </p> <p>The panel beater called me to say that Outsurance called them and said that they will be paying me the R10,000-00 and I must pay for the repairs. To me this is ******* as the value was assessed from a photo. the fender and bumper should be stripped to assess further damage before the final costing could be properly assessed.</p> <p> </p> <p>If Outsurance could fix their clients car in 4 weeks with more costly damage, why are they penny pinching on mine! </p> <p> </p> <p>I think Outsurance is a Joke!!!!</p> <p> </p>