Poor response

- Outsurance incorrectly captured my driving license details and I still haven't been able to update it. Funny how I am forced to make sure every tiny little detail is correct or they won't pay in the event of a claim, but Outsurance isn't bothered with their own mistakes. - After an initial struggle to log in, I have used the Outsurance SmartDrive app for the required trips and still received a 0% progress rating. The same happens with my father. I called on 07/04/2018 for assistance and was promised that the right department would get back to me during normal working hours. I am still waiting for a response, 9 days later...