ID
Itayi D
1 reviews | Active since Dec 2021
21 Dec 2021, 15:31
Poor refund procedure
I had an accident in October and submitted my accomodation refund claim ***. Two & half months down the line Outsurance is yet to refund the overnight accomodation, which should easily be approved by a simple SOP.
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OUTsurance's replyOfficial
21 Dec 2021, 16:08Good afternoon Itayi,
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
Gugu has been in contact with you and has made payment today.
We apologise for the delay and frustration caused.
Regards,
OUTsurance
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
Gugu has been in contact with you and has made payment today.
We apologise for the delay and frustration caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply21 Dec 2021, 16:08
Official
Good afternoon Itayi,
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
Gugu has been in contact with you and has made payment today.
We apologise for the delay and frustration caused.
Regards,
OUTsurance
Thank you for bringing this to our attention and allowing us the opportunity to assist you.
Gugu has been in contact with you and has made payment today.
We apologise for the delay and frustration caused.
Regards,
OUTsurance
Best regards,