oB
oliver B
1 reviews | Active since Jul 2011
12 Jun 2019, 07:45
Poor really Poor Service
I am appalled at the services. Outsurance are so quick to promise the world, advertise on every platform and guarantee great service... Not so much. So this was two weeks back that i was promised an investigation into my coverand again I am now again being avoided by Outsurance. All I want is an answer from you, must I take my business elsewhere or are you going to help?? But ignoring a person is no way to treat a past, existing and potentially additional portfolio client.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
12 Jun 2019, 11:38 Good day Oliver,
We acknowledge receipt of your complaint. What you have described is concerning. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the poor service delivery.
Regards,
OUTsurance
We acknowledge receipt of your complaint. What you have described is concerning. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the poor service delivery.
Regards,
OUTsurance
Best regards,
OUTsurance's reply12 Jun 2019, 11:38
Official
Good day Oliver,
We acknowledge receipt of your complaint. What you have described is concerning. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the poor service delivery.
Regards,
OUTsurance
We acknowledge receipt of your complaint. What you have described is concerning. We have escalated the matter to a manager who will revert with feedback.
We do apologise for the poor service delivery.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
21 Jun 2019, 14:15Good day Oliver,
The lack of service you have experienced goes against our value of awesome service.
Raldo our sales manager has been in contact with you to address your concerns. He will be dealing directly with you up until the matter has been finalised.
We do apologise for the poor service delivery.
Regards,
OUTsurance
The lack of service you have experienced goes against our value of awesome service.
Raldo our sales manager has been in contact with you to address your concerns. He will be dealing directly with you up until the matter has been finalised.
We do apologise for the poor service delivery.
Regards,
OUTsurance
Best regards,
OUTsurance's reply21 Jun 2019, 14:15
Official
Good day Oliver,
The lack of service you have experienced goes against our value of awesome service.
Raldo our sales manager has been in contact with you to address your concerns. He will be dealing directly with you up until the matter has been finalised.
We do apologise for the poor service delivery.
Regards,
OUTsurance
The lack of service you have experienced goes against our value of awesome service.
Raldo our sales manager has been in contact with you to address your concerns. He will be dealing directly with you up until the matter has been finalised.
We do apologise for the poor service delivery.
Regards,
OUTsurance
Best regards,