Poor Poor Service from Outsurance

Phoned Outsurance this morning at 10am to update a policy, still waiting for consultant to phone me back and it is 15:50. If you phone Outsurance and get through to Thuli Sithole put the phone down and call again, this consultant is useless. Also don't try to talk to anybody in authority at Outsurance, received a serious run around with lots of promised but no action. Very very diaappointed in the level of service.