MN
Makwena N
1 reviews | Active since Jul 2020
04 Jul 2024, 18:01
Poor OutSurance service.... Falsely update
I'm disappointed about the service I get her... The claiming department doesn't do their work... They took my car after accident to Grobelsdal Supreme Auto Body from 6May 2024 until now... What insurance say is opposite the panel beater... The panel beater gives insurance falsely update about the progress of vehicle... Today o went to collect it as they said they are done... When I arrive there, they are saying we need the diagnosis some pressure light while they told me to come.... My fees for transportation means nothing to them I guess... Poor OutSurance service
Helpful (0)
Replies (5)0
Replies (5)
OUTsurance's replyOfficial
04 Jul 2024, 18:11Hello Makwena
You describe such poor service we don't wish for any client. We are so sorry about this and thank you for your feedback.
We will refer the matter to our management team and you will be contacted and assisted with a proper update.
Regards
The OUTsurance Team
You describe such poor service we don't wish for any client. We are so sorry about this and thank you for your feedback.
We will refer the matter to our management team and you will be contacted and assisted with a proper update.
Regards
The OUTsurance Team
OUTsurance's reply04 Jul 2024, 18:11
Official
Hello Makwena
You describe such poor service we don't wish for any client. We are so sorry about this and thank you for your feedback.
We will refer the matter to our management team and you will be contacted and assisted with a proper update.
Regards
The OUTsurance Team
You describe such poor service we don't wish for any client. We are so sorry about this and thank you for your feedback.
We will refer the matter to our management team and you will be contacted and assisted with a proper update.
Regards
The OUTsurance Team
MN
Makwena N's updateReviewer Update
04 Jul 2024, 18:56I'm not impressed by your response... I heard enough about the protocol you usually follow... I want my car fixed or you forgot about your competitive services... I can't leave customer alone while you are deducting every month... For what I don't because you failed to dissolve a matter for two months... How can I be impressed by 3 minutes response?
MN
Makwena N's update04 Jul 2024, 18:56
Reviewer Update
I'm not impressed by your response... I heard enough about the protocol you usually follow... I want my car fixed or you forgot about your competitive services... I can't leave customer alone while you are deducting every month... For what I don't because you failed to dissolve a matter for two months... How can I be impressed by 3 minutes response?
OUTsurance's replyOfficial
05 Jul 2024, 16:12Good afternoon Makwena,
Further to our private response our client liaison manager Lerato contacted you to acknowedge your complaint.
We apologise for the service transgressions and will reimburse you for the transport costs.
You noted concerns with the light on the vehicle which will be adressed.
Our client liaison team will keep you updated.
Regards,
The OUTsurance Team
Further to our private response our client liaison manager Lerato contacted you to acknowedge your complaint.
We apologise for the service transgressions and will reimburse you for the transport costs.
You noted concerns with the light on the vehicle which will be adressed.
Our client liaison team will keep you updated.
Regards,
The OUTsurance Team
OUTsurance's reply05 Jul 2024, 16:12
Official
Good afternoon Makwena,
Further to our private response our client liaison manager Lerato contacted you to acknowedge your complaint.
We apologise for the service transgressions and will reimburse you for the transport costs.
You noted concerns with the light on the vehicle which will be adressed.
Our client liaison team will keep you updated.
Regards,
The OUTsurance Team
Further to our private response our client liaison manager Lerato contacted you to acknowedge your complaint.
We apologise for the service transgressions and will reimburse you for the transport costs.
You noted concerns with the light on the vehicle which will be adressed.
Our client liaison team will keep you updated.
Regards,
The OUTsurance Team
MN
Makwena N's updateReviewer Update
08 Jul 2024, 10:26After this post the matter is taken into consideration and refunding of transportation cost will be done after this situation is solved... At least there is a light....
MN
Makwena N's update08 Jul 2024, 10:26
Reviewer Update
After this post the matter is taken into consideration and refunding of transportation cost will be done after this situation is solved... At least there is a light....
MN
Makwena N's updateReviewer Update
11 Jul 2024, 17:32An applause to your interventions... My matter has been resolved and a fat transportation money is on its way to my account... Thanks so much Lerato and Mmapuno... May Omnipotent God bless you abundantly and continue bringing satisfaction into our life 🙏 Thanks once more I wish you enormous expansion 🙏
MN
Makwena N's update11 Jul 2024, 17:32
Reviewer Update
An applause to your interventions... My matter has been resolved and a fat transportation money is on its way to my account... Thanks so much Lerato and Mmapuno... May Omnipotent God bless you abundantly and continue bringing satisfaction into our life 🙏 Thanks once more I wish you enormous expansion 🙏