GV
Gino V
1 reviews | Active since Dec 2013
26 Jun 2023, 12:57
Poor Outsurance Service
My geyser has been overflowing on Monday (19/06/2023) morning. Plumbers fixed it by replacing the safety valve. Tuesday evening (20/06/2023), the geyser has been overflowing again. Friday someone phoned my wife and arranged on Saturday (24/06/2023 for the geyser to get fixed. Saturday, nothing happened, no-one came. Today, Monday (26/06/2023), I had spoken to Outsurance, sorted out what had to be sorted out but now the guys can only come tomorrow to do the geyser. So almost 7 days without any hot water in winter.
Very bad service - thinking of changing my Insurance - been with Outsurance for years for my car, only recently added building cover since April 2023.
Helpful (0)
Replies (2)0
Replies (2)GV
Gino V's updateReviewer Update
26 Jun 2023, 13:02To add further, I still had to do follow up calls with Outsurance / the plumbers with whats going on at 11:00 today. When I had sent an email this morning at 8:30, Outsurance should already have known to prioritize this to URGENT.
GV
Gino V's update26 Jun 2023, 13:02
Reviewer Update
To add further, I still had to do follow up calls with Outsurance / the plumbers with whats going on at 11:00 today. When I had sent an email this morning at 8:30, Outsurance should already have known to prioritize this to URGENT.
OUTsurance's replyOfficial
29 Jun 2023, 12:25Good day Gino,
The delay you experienced was unacceptable. We don't blame you for sharing your experience.
Kea our claims manager contacted you to apologise for the delay and to ensure the matter is resolved. Kea discussed the recourse with you. Terry from our client liaison team has been providing you with updates. We will remain in touch with you until the matter has been finalised.
Thank you for giving us the opportunity to look into the matter and for accepting our apologies.
Regards,
The OUTsurance Team
The delay you experienced was unacceptable. We don't blame you for sharing your experience.
Kea our claims manager contacted you to apologise for the delay and to ensure the matter is resolved. Kea discussed the recourse with you. Terry from our client liaison team has been providing you with updates. We will remain in touch with you until the matter has been finalised.
Thank you for giving us the opportunity to look into the matter and for accepting our apologies.
Regards,
The OUTsurance Team
OUTsurance's reply29 Jun 2023, 12:25
Official
Good day Gino,
The delay you experienced was unacceptable. We don't blame you for sharing your experience.
Kea our claims manager contacted you to apologise for the delay and to ensure the matter is resolved. Kea discussed the recourse with you. Terry from our client liaison team has been providing you with updates. We will remain in touch with you until the matter has been finalised.
Thank you for giving us the opportunity to look into the matter and for accepting our apologies.
Regards,
The OUTsurance Team
The delay you experienced was unacceptable. We don't blame you for sharing your experience.
Kea our claims manager contacted you to apologise for the delay and to ensure the matter is resolved. Kea discussed the recourse with you. Terry from our client liaison team has been providing you with updates. We will remain in touch with you until the matter has been finalised.
Thank you for giving us the opportunity to look into the matter and for accepting our apologies.
Regards,
The OUTsurance Team