MA
Mel A
1 reviews | Active since Jul 2021
07 Jul 2021, 09:56
Poor Outsurance service.
Good day. I have been a loyal Outsurance client for more than 15 years. I claimed for damage to my BMW 435i GRAN COUPE a month ago. Outsurance are replacing my damaged gearbox with a second hand unit with only one year warranty. I contacted BMW SOUTH AFRICA and they advised that only new parts are permitted to be replaced in their vehicles with a two year warranty. Outsurance refuse to fit a new gearbox. I have also reported Outsurance to the INSURANCE OMBUDSMAN. I am moving my business elsewhere and am very disappointed with the pathetic service received from Outsurance.
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Replies (3)0
Replies (3)
OUTsurance's replyOfficial
07 Jul 2021, 15:39Hello Mel
We acknowledge receipt of your complaint.
Since you already approached the Ombudsman's offices, we can no longer engage with you regarding this matter.
We will await the ruling of the Ombudsman for short term insurance.
Regards
OUTsurance
We acknowledge receipt of your complaint.
Since you already approached the Ombudsman's offices, we can no longer engage with you regarding this matter.
We will await the ruling of the Ombudsman for short term insurance.
Regards
OUTsurance
OUTsurance's reply07 Jul 2021, 15:39
Official
Hello Mel
We acknowledge receipt of your complaint.
Since you already approached the Ombudsman's offices, we can no longer engage with you regarding this matter.
We will await the ruling of the Ombudsman for short term insurance.
Regards
OUTsurance
We acknowledge receipt of your complaint.
Since you already approached the Ombudsman's offices, we can no longer engage with you regarding this matter.
We will await the ruling of the Ombudsman for short term insurance.
Regards
OUTsurance
MA
Mel A's updateReviewer Update
07 Jul 2021, 16:13Amazing,i reported Outsurance to the Ombudsman last week,now it sounds like they would have resolved my complaint had i not reported them. Unfortunately it takes a long time to resolve the above and in the meantime Outsurance is fitting a second hand gearbox to my car.
MA
Mel A's update07 Jul 2021, 16:13
Reviewer Update
Amazing,i reported Outsurance to the Ombudsman last week,now it sounds like they would have resolved my complaint had i not reported them. Unfortunately it takes a long time to resolve the above and in the meantime Outsurance is fitting a second hand gearbox to my car.
OUTsurance's replyOfficial
20 Aug 2021, 12:58Hello Mel Araujo
We requested our claims manager to provide you with a further update.
Regards
OUTsurance
We requested our claims manager to provide you with a further update.
Regards
OUTsurance
OUTsurance's reply20 Aug 2021, 12:58
Official
Hello Mel Araujo
We requested our claims manager to provide you with a further update.
Regards
OUTsurance
We requested our claims manager to provide you with a further update.
Regards
OUTsurance