1 reviews | Active since Nov 2013
Poor Outsurance.
I am a new client of Outsurance. I am very unhappy. When I moved from my previous insurer to Outsurance I was very excited. That was until I spoke to the agents at Outsurance. Not one of them was capable to help me in Afrikaans. I spoke to at least 3 agents and all of them insured me that there is nobody who can help me in Afrikaans. This is unacceptable. I think that is pathetic of Outsurance. I am really consider it to move back to my previous insurer. At least they spoke Afrikaans and all my documents were in Afrikaans. I really think that next time i am going to demand to speak Afrikaans. Really, why do they advertise in Afrikaans on TV but the agents cannot speak Afrikaans. I am very,very disappointed with Outsurance.
A.J.Marais
Your feedback is concerning and we thank you for bringing this to our attention.
Please expect a call from our management team.
Regards,
OUTsurance
Best regards,
Your feedback is concerning and we thank you for bringing this to our attention.
Please expect a call from our management team.
Regards,
OUTsurance
Best regards,
Yesterday I wrote a review about Outsurance complaining about the fact that their agents were not been able to speak Afrikaans. Today I want to say thank you to Outsurance. Management phoned me yesterday afternoon to apologise. I am really impress with their quick response. They assured me that in future they will help me in Afrikaans and they even promise to send me the documents in Afrikaans. I am really pleased with Management. I will definitely recommend Outsurance now to my friends and colleagues.
Thank you Outsurance. I am really a happy customer now.
A.J.Marais
Yesterday I wrote a review about Outsurance complaining about the fact that their agents were not been able to speak Afrikaans. Today I want to say thank you to Outsurance. Management phoned me yesterday afternoon to apologise. I am really impress with their quick response. They assured me that in future they will help me in Afrikaans and they even promise to send me the documents in Afrikaans. I am really pleased with Management. I will definitely recommend Outsurance now to my friends and colleagues.
Thank you Outsurance. I am really a happy customer now.
A.J.Marais
Thank you for your positive feedback.
We would like to apologise again for not assisting you as per your request.
We are glad that you are a happy customer and look forward to a long relationship with you.
Regards,
OUTsurance
Best regards,
Thank you for your positive feedback.
We would like to apologise again for not assisting you as per your request.
We are glad that you are a happy customer and look forward to a long relationship with you.
Regards,
OUTsurance
Best regards,