LH
Lee H
1 reviews | Active since Dec 2017
21 Oct 2022, 11:24
Poor offering & unhelpful!
There was me thinking OUT Insurance was good! They basically wanted to charge me 3 times as more for insuring my bike compared to other companies, and then they basically y tell me to go get stuffed on top of it. So is will take all my business away from them and giving to better companies who are willing to provide good service and professionalism. Be warned when you go with out insurance.
Helpful (0)
Replies (2)0
Replies (2)
OUTsurance's replyOfficial
21 Oct 2022, 11:43Good day Lee,
We acknowledge receipt of your complaint. We have requested a client services manager to call you.
Sorry for the disappointment.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have requested a client services manager to call you.
Sorry for the disappointment.
Regards,
OUTsurance
Best regards,
OUTsurance's reply21 Oct 2022, 11:43
Official
Good day Lee,
We acknowledge receipt of your complaint. We have requested a client services manager to call you.
Sorry for the disappointment.
Regards,
OUTsurance
We acknowledge receipt of your complaint. We have requested a client services manager to call you.
Sorry for the disappointment.
Regards,
OUTsurance
Best regards,
OUTsurance's replyOfficial
25 Oct 2022, 12:57Good day Lee,
Thank you for your feedback.
Michael our client services manager contacted you to discuss the matter in detail. We identified that the bike was quoted under the incorrect product. Subsequently the bike has been quoted under the correct product and you have accepted cover.
We do apologise for the unnecessary frustration caused.
Regards,
OUTsurance
Thank you for your feedback.
Michael our client services manager contacted you to discuss the matter in detail. We identified that the bike was quoted under the incorrect product. Subsequently the bike has been quoted under the correct product and you have accepted cover.
We do apologise for the unnecessary frustration caused.
Regards,
OUTsurance
Best regards,
OUTsurance's reply25 Oct 2022, 12:57
Official
Good day Lee,
Thank you for your feedback.
Michael our client services manager contacted you to discuss the matter in detail. We identified that the bike was quoted under the incorrect product. Subsequently the bike has been quoted under the correct product and you have accepted cover.
We do apologise for the unnecessary frustration caused.
Regards,
OUTsurance
Thank you for your feedback.
Michael our client services manager contacted you to discuss the matter in detail. We identified that the bike was quoted under the incorrect product. Subsequently the bike has been quoted under the correct product and you have accepted cover.
We do apologise for the unnecessary frustration caused.
Regards,
OUTsurance
Best regards,