Poor Manangement of Service Providers

How can my claim be incomplete for close to a month? Their appointed service providers Big 6 Plumbers and Big Joe Building Construction have disappointed me so much and as such affected my perception of the Outsurance brand. Outsurance associating themselves with these service providers has dented my liking for the brand. I am glad I did not switch over my car policy to them because this has just exposed their service delivery. The agent dealing with my claim has no sense of agency either and hardly communicates or push their service providers to deliver efficiently- in fact she cant even reach them on any given day trying to follow up with them. I hope they don't get paid as per agreement as I have never had a more frustrating claim than this one. No accountability whatsoever- apologies do not fix my experience, especially since that is all I hear when I am being let down.