1 reviews | Active since Feb 2026
Poor delivery
I've been with outsurance for 6 years, my geyser had a burst and i was told to pay an access fee of R4580. Never did i ever even imagine this amount, to hear this amount i could vomit this was disgusting after being a loyal client for 6 years i haven't missed one payment. Utterly disgusted to my core with outsurance (****mers).SIES MAN They even came back to me this morning and said they will bring down the amount to R3700 where should one get R3700 incase of an emergency, what is the whole point that we entrusted years of our hard earned money into a company that just turned their backs on clients/customers. You insurance companies think you above us. Will R4500 make you guys poor, will it put a whole in the company?
One would think you making life easy but you just end up making a stranger rich 💔.
Further to our initial private reply, we can confirm that our claims manager Xinilia has been unsuccessful in her attempts to contact you.
While we did offer some relief, the excess on a claim is the first amount payable. This was discussed during sales stage and can be found on your policy schedule.
We value your loyalty and are sorry that we could not assist further.
Kind regards,
The OUTsurance Team
Further to our initial private reply, we can confirm that our claims manager Xinilia has been unsuccessful in her attempts to contact you.
While we did offer some relief, the excess on a claim is the first amount payable. This was discussed during sales stage and can be found on your policy schedule.
We value your loyalty and are sorry that we could not assist further.
Kind regards,
The OUTsurance Team