POOR

Since no one will respond to my email, I will post it here, bearing in mind, this accident took place last year August

Good morning

I trust you are well.

I won't be signing this until I get a breakdown of how this amount has been calculated. No one has sent me this email until now that i mentioned it again, the first agent I spoke to told me you guys don't send emails at all, which I now see you guys are *************. I could actually take this further because your agent pressured me for my bank details over the phone without providing me with any sort of breakdown or paperwork and then **** to me, and then still politely threatened me to blacklist me if this is not paid.

You guys need to understand that with insurance claims, you are dealing with sensitive matters, both parties was affected in this so do your job not just efficiently but effectively, show compassion and send all relevant information required at the time of asking because you debit my money every month and with each of you that I spoke to, you sound like you hate your job... nobody likes to go to work but when you go to work, give it your all because it represents you. Just because I'm not a client of yours, doesn't mean you can say and do what you want, everyone should receive fairness and respect.

I'm expecting the breakdown of the costs and how this was calculated to be r50 000.

Really if you guys want to make business, train your people better, it's literally real life **** that you guys work with that none of you care about