Poor data accuracy on policies. Trying to increase customer payment at any occasion.

Tried to correct poorly captured information that was captured incorrectly on my policies. Spoke to a gentleman that had no intention of doing anything and he only gave excuses and reasons why not to do anything. Then as I am a Outsurance client for over 15 years, they still try to give ridiculous annual increases, without claims being made. Annually I have to request a re-rate for my policies and then they refuse to keep my excess the same, saying that the system does not allow then to have all policies at the same excess.