1 reviews | Active since Jan 2018
POOR CUSTOMER SERVICE! YET THE PREMIUM IS HIGH!
I was charged for rental of the courtesy car whereas my car was with the panel beaters, and I was still within my 30 days. I got an sms in the morning stating that my rental was terminated on the 01st of September 2023. I called in and explain to them I was not around and the sms I got from the panel beaters didn't state that my car was ready for collection. I then requested that they extend till Tuesday the 04th because the car was not in my area. I am in Kuruman so I only managed to travel to Vryburg to go fetch my car on Monday.
Now a certain amount was deducted from my deposit without my consent. And I am being told it is because I was supposed to return the car on Friday whereas the SMS I got didn't state that my car was ready, and I had made it clear that I was not around. I was still within my 30days! Please stop trying to save your company some money at my cost. Can I please have my full deposit back?
RADIO. * A REFUNDABLE DEPOSIT IS PAYABLE WHEN RECEIVING A RENTAL VEHICLE. * A FEE IS PAYABLE IF THE
DELIVERY POINT IS MORE THAN 50KM FROM THE NEAREST AVIS BRANCH. * THE MAXIMUM RENTAL PERIOD IS 30
DAYS PER CLAIM. * SHOULD THE RENTED VEHICLE BE DAMAGED DURING THE RENTAL PERIOD, THE EXCESS AS
SPECIFIED IN THE CAR RENTAL AGREEMENT WILL APPLY. THIS EXCESS MAY DIFFER FROM THE EXCESS STIPULATED
ABOVE. * ALL TOLL FEES ARE FOR YOUR OWN ACCOUNT.
RADIO. * A REFUNDABLE DEPOSIT IS PAYABLE WHEN RECEIVING A RENTAL VEHICLE. * A FEE IS PAYABLE IF THE
DELIVERY POINT IS MORE THAN 50KM FROM THE NEAREST AVIS BRANCH. * THE MAXIMUM RENTAL PERIOD IS 30
DAYS PER CLAIM. * SHOULD THE RENTED VEHICLE BE DAMAGED DURING THE RENTAL PERIOD, THE EXCESS AS
SPECIFIED IN THE CAR RENTAL AGREEMENT WILL APPLY. THIS EXCESS MAY DIFFER FROM THE EXCESS STIPULATED
ABOVE. * ALL TOLL FEES ARE FOR YOUR OWN ACCOUNT.
Thank you for affording us the further patience in resolving the unfortunate service experience.
Our claims manager, Lynnette assisted in refunding you the balance of the deposit the rental company did not pay back to you.
We again apologise for the inconvenience and thank you for accepting our apologies.
Regards
The OUTsurance Team
Thank you for affording us the further patience in resolving the unfortunate service experience.
Our claims manager, Lynnette assisted in refunding you the balance of the deposit the rental company did not pay back to you.
We again apologise for the inconvenience and thank you for accepting our apologies.
Regards
The OUTsurance Team