Poor customer service, worst experience.

I spent roughly 10–15 minutes going through a lengthy quote process, including completing forms and speaking to a consultant, only to receive a quote of around R5,000 per month, which was completely uncompetitive compared with other quotes I had already received.

What made the experience worse was the consultant advising me not to obtain insurance quotes before applying for vehicle finance, which I found confusing and unhelpful in the context of simply trying to compare insurance costs.

The call then ended abruptly without even a proper goodbye.

I understand that insurers price risk differently and I am not criticising OUTsurance simply because the premium was high. My issue is with the overall customer experience: a time-consuming process, an impractical outcome, questionable/unsolicited advice, and an unnecessarily abrupt ending to the call (which I received from ***).

Unfortunately, based on this experience, I would not be inclined to continue with, or recommend OUTsurance.