Poor Customer Service s****s and lack of understanding.

I just spoke to a guy at Outsurance after following up about why his colleague i spoke to earlier in the day did not call me the time she said she would. He was very arrogant and not very accommodating and although i myself started to get agitated, i feel he should have been more professional and not get frustrated along with the client. He did not seem to understand where i came from and when I said i am no longer interested in their quotation, he just said ok and could not wait to end the call. I have life cover and Home Insurance with them, but guess what Outsurance, you have just lost my business. I Hope they can go back to the recordings to have a listen. After getting them 3 other clients, it stops here, today.