MP
MALCOLM P
1 reviews | Active since Jun 2011
22 May 2026, 20:28
POOR CUSTOMER SERVICE IN PET DEPARTMENT
I have been battling for 3 days to get assistance in the Pet Insurance Department. The consultant said he referred my query to the Manager and will call me back. Wheb it comes to queries, it is always an issue. Last year I had to file a case with the Ombudsman to get assistance. It is annoying. Time to change!
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Replies (2)MP
MALCOLM P's updateReviewer Update
25 May 2026, 11:00Day 6 and still no feedback from any manager or even the consultant who assisted me! This is just next level poor service. It seems like the Pet Department Consultants lacks the expertise to follow up on queries and escalations to Team Managers
MP
MALCOLM P's update25 May 2026, 11:00
Reviewer Update
Day 6 and still no feedback from any manager or even the consultant who assisted me! This is just next level poor service. It seems like the Pet Department Consultants lacks the expertise to follow up on queries and escalations to Team Managers
OUTsurance's replyOfficial
28 May 2026, 12:56Hello Malcolm
After having escalated the service concerns you raised, we again wish to extend our sincere apologies for the poor service you experienced.
You have been contacted and the proper feedback regarding the endor*****t and premium increase was provided. We are pleased to know that you are satisfied with the revised premium and thank you for your continued support.
Regards
The OUTsurance Team
After having escalated the service concerns you raised, we again wish to extend our sincere apologies for the poor service you experienced.
You have been contacted and the proper feedback regarding the endor*****t and premium increase was provided. We are pleased to know that you are satisfied with the revised premium and thank you for your continued support.
Regards
The OUTsurance Team
OUTsurance's reply28 May 2026, 12:56
Official
Hello Malcolm
After having escalated the service concerns you raised, we again wish to extend our sincere apologies for the poor service you experienced.
You have been contacted and the proper feedback regarding the endor*****t and premium increase was provided. We are pleased to know that you are satisfied with the revised premium and thank you for your continued support.
Regards
The OUTsurance Team
After having escalated the service concerns you raised, we again wish to extend our sincere apologies for the poor service you experienced.
You have been contacted and the proper feedback regarding the endor*****t and premium increase was provided. We are pleased to know that you are satisfied with the revised premium and thank you for your continued support.
Regards
The OUTsurance Team