MK
Madima K
1 reviews | Active since Apr 2015
11 Mar 2026, 11:27
Poor Customer service
Poor Customer Service falling to process the refund for 7 days. I have been calling them almost every second day and I am spending money.
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OUTsurance's replyOfficial
11 Mar 2026, 11:42Good day Madima,
Your review is worrying and the lack of proper feedback is unacceptable.
The refund has been processed. We have requested our client services manager, Mapula, to investigate why the funds haven't been released into your account.
This matter will be resolved today.
You have our apologies for the frustrating experience.
Regards,
The OUTsurance Team
Your review is worrying and the lack of proper feedback is unacceptable.
The refund has been processed. We have requested our client services manager, Mapula, to investigate why the funds haven't been released into your account.
This matter will be resolved today.
You have our apologies for the frustrating experience.
Regards,
The OUTsurance Team
OUTsurance's reply11 Mar 2026, 11:42
Official
Good day Madima,
Your review is worrying and the lack of proper feedback is unacceptable.
The refund has been processed. We have requested our client services manager, Mapula, to investigate why the funds haven't been released into your account.
This matter will be resolved today.
You have our apologies for the frustrating experience.
Regards,
The OUTsurance Team
Your review is worrying and the lack of proper feedback is unacceptable.
The refund has been processed. We have requested our client services manager, Mapula, to investigate why the funds haven't been released into your account.
This matter will be resolved today.
You have our apologies for the frustrating experience.
Regards,
The OUTsurance Team