Poor Customer Service

Worst customer experience ever. After one of their service providers attended to a leaking water pipe claim in my yard and left my yard in a complete mess. They dug a trench through the slate stone in a section of my yard, damaged the removed stone in the process and subsequently filled the trench with sand. This trench is right in-front of my kitchen door and I’ve had to live with this dust, not to mention the mud when it rains, for the past month. The solution given to me was that OUTsurance will only pave the trench area, which runs right in the middle of the slate stone. My yard will now end up looking like a zebra with slate on either side of the trench and paving in the middle to cover up the trench. What a way for OUTsurance to cut cost, at the expense of the customer. What happened to restoring the customer’s property back to its original condition, or at least attempting to do so. You have absolutely no regard for you customers. All you care about is religiously taking your monthly premiums.